OmniBOSS Phase II at Innovate Asia 2025
TM Forum's Asia-focused event ran from 25 to 27 November 2025 at the Centara Grand at CentralWorld in Bangkok. TAUSPACE participated in OmniBOSS Phase II, the middle instalment of a three-phase Catalyst exploring how agentic AI changes the operating model of OSS and BSS.
The Catalyst: C25.5.888
Phase I (presented at DTW 2025) framed the question. Can a BSS layer act as a real-time expert assistant rather than a passive store of configurations and metrics? Phase II answered it with operational data.
The Catalyst showed that with comparatively modest setup, an agentic layer can read live commercial state, identify a leakage pattern the existing process missed, and surface a corrective action for the operations team to approve. The point was not a smarter chatbot bolted on top of BSS. The point was a different layering: domain knowledge, best-practice rules, and AI-driven oversight embedded into operational workflows, with the systems of record still owning the action.
What Phase II proved
Three findings from the floor demo are worth calling out for any operator team weighing this kind of architecture.
First, contextual insight from raw operational data. The agentic layer correctly interpreted patterns across CDRs, ledger entries, and partner settlement files without bespoke training per operator. The portability matters: the same setup that worked for the demo data should work, with calibration, on a live estate.
Second, governed action. Every recommendation routed through the existing approval workflow. Nothing the agent suggested could execute without a human sign-off in the systems of record. The architecture treats agentic AI as a recommendation engine, not an executor. That is the difference between a useful production system and an audit problem.
Third, telecom expertise preserved. Phase II deliberately encoded the discipline that long-serving operations engineers carry, rather than letting it walk out the door at retirement. As the experienced cohort thins, that operational knowledge has to live somewhere the next generation can actually use.
What came next
Phase III, which addresses interoperator composability for emergency response, is being presented at DTW Ignite 2026 in Copenhagen in June.