TELCO RISK SERVICES

Telecommunications operators have addressed risk using traditional approaches centred around revenue assurance and fraud. The telecoms sector has evolved in the past decade and strong revenue growth has plateaued in most regions. Traditional, narrow approaches to risk management that might have once worked do not produce the results that shareholders are now looking for. TAUSPACE’s Strategies Group’s telecoms risk program tackles business risk holistically, rather than narrow un-integrated programmes with limited business visibility. By tackling all areas of the business we are able to design and implement strategies to manage risk and improve shareholder value.

Our technology-agnostic INTEGRATED RISK FRAMEWORK programme delivers an integrated risk management solution in three phases. Plan, Build and then Operate, or Transfer should the client so require. The TAUSPACE risk programme is geared around telecommunications operator’s specific needs and addresses six vital areas within any telecommunications company.

CRITICAL ISSUES FACING TELCO DIGITAL TRANSFORMATION PROJECTS

Digital transformation journeys in many sectors are complex projects, even multi-year programmes. Such initiatives are easily undermined with inappropriate prioritisation since tactical and operational demands are more visible to the executive.

We recommend that communication service providers about to undertake a digital transformation journey address three crucial elements.

SUPPLY-TO-DEMAND SIDE MODELLING

It is essential to understand your position in delivering solutions to the customer. So, an appreciation of the overall value from the perspective of the end-customer/consumer of the service is essential. In B2B (or wholesale ) operations, this is even more important. Another party is responsible for taking your product/service to the consumer:

  • It is essential to understand how your position in your direct customer’s supply chain affects their ability to prospect, sell and fulfil off their catalogue.
  • When a B2B customer buys a product for internal consumption, the buyer is not a layperson. The buyer’s expectations of turn-around-time, quotation quality and precursory qualification criteria are very different to consumer-led businesses. As such, appropriate tooling and automation is needed.

DATA QUALITY

To provide direct customers with quality feedback and perform precursory qualification activities accurately or undertake and level of automation, data quality is crucial. 

Key areas that are specific to the wholesale transmission sector are:

  • The spatial location of resources and physical inventory management
  • Service inventory augmented with customer data and SLA’s
  • Correlated service-resource modelling of the entire network augmented with performance metrics.

LAYERED ARCHITECTURE AND STAGGERED SDLC

Telecoms IT infrastructure (think: OSS/BSS) is inherently complex, and changes are usually slow (read: not-agile). To counter the slow rate-of-change with one that is incrementally providing new functionality to customers with higher momentum, a fundamental change in the architectural and delivery patterns are needed:

  • Traditional BSS/OSS building blocks (systems of record) like billing and ERP should follow the well-defined design and change processes typical of large enterprises.
  • An enablement tier (normally orchestration and API’s) should enable a higher rate of change. An agile delivery framework with iterative delivery cycles will improve the rate of change and support iterative delivery. Consider migrating some business rules that may evolve or change based on the channel or customer into this tier from the systems-of-record to improve agility and flexibility.
  • Customer access channels should form the final layer, where the rate of change is the highest, and governance is the most relaxed. This approach will give customer engagement teams (sales, marketing and support organisations) the ability or A-B test tooling and products, often absent in B2B and wholesale domains.

Traditionally communication service providers had the pleasure of working and a highly regulated domain with very few competitors. While pure-play infrastructure operations may have this luxury in the short term, those competing for services need to rethink how they operate fundamentally.

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Herbert James
CHIEF EXECUTIVE OFFICER

LATEST POSTS

CRITICAL ISSUES FACING TELCO DIGITAL TRANSFORMATION PROJECTS

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Herbert James
CHIEF EXECUTIVE OFFICER

LATEST POSTS

CRITICAL ISSUES FACING TELCO DIGITAL TRANSFORMATION PROJECTS

Digital transformation journeys in many sectors are complex projects, even multi-year programmes. Such initiatives are easily undermined with inappropriate prioritisation since tactical and operational demands are more visible to the
Read More

Jupiter X now comes with JetMenu, so you can fully customize your mega menus. Check out its awesome features here. (link: http://ow.ly/PEVk30nkQOS) ow.ly/PEVk30nkQOS

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Herbert James
CHIEF EXECUTIVE OFFICER

LATEST POSTS

CRITICAL ISSUES FACING TELCO DIGITAL TRANSFORMATION PROJECTS

Digital transformation journeys in many sectors are complex projects, even multi-year programmes. Such initiatives are easily undermined with inappropriate prioritisation since tactical and operational demands are more visible to the
Read More

Jupiter X now comes with JetMenu, so you can fully customize your mega menus. Check out its awesome features here. (link: http://ow.ly/PEVk30nkQOS) ow.ly/PEVk30nkQOS

#jupiterx #megamenu #jetmenu #wordpress

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Diam sit amet nisl suscipit adipiscing bibendum. Consequat mauris nunc congue nisi vitae suscipit tellus. Pulvinar etiam non quam lacus suspendisse faucibus interdum.Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Aliquam nulla facilisi cras fermentum. Diam sit amet nisl suscipit adipiscing bibendum. Consequat mauris nunc congue nisi vitae suscipit tellus. Pulvinar etiam non quam lacus suspendisse faucibus interdum.

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Herbert James
CHIEF EXECUTIVE OFFICER

LATEST POSTS

CRITICAL ISSUES FACING TELCO DIGITAL TRANSFORMATION PROJECTS

Digital transformation journeys in many sectors are complex projects, even multi-year programmes. Such initiatives are easily undermined with inappropriate prioritisation since tactical and operational demands are more visible to the
Read More

Jupiter X now comes with JetMenu, so you can fully customize your mega menus. Check out its awesome features here. (link: http://ow.ly/PEVk30nkQOS) ow.ly/PEVk30nkQOS

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Aliquam nulla facilisi cras fermentum. Diam sit amet nisl suscipit adipiscing bibendum. Consequat mauris nunc congue nisi vitae suscipit tellus. Pulvinar etiam non quam lacus suspendisse faucibus interdum.

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Herbert James
CHIEF EXECUTIVE OFFICER

LATEST POSTS

CRITICAL ISSUES FACING TELCO DIGITAL TRANSFORMATION PROJECTS

Digital transformation journeys in many sectors are complex projects, even multi-year programmes. Such initiatives are easily undermined with inappropriate prioritisation since tactical and operational demands are more visible to the
Read More

Jupiter X now comes with JetMenu, so you can fully customize your mega menus. Check out its awesome features here. (link: http://ow.ly/PEVk30nkQOS) ow.ly/PEVk30nkQOS

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Diam sit amet nisl suscipit adipiscing bibendum. Consequat mauris nunc congue nisi vitae suscipit tellus. Pulvinar etiam non quam lacus suspendisse faucibus interdum.Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Aliquam nulla facilisi cras fermentum. Diam sit amet nisl suscipit adipiscing bibendum. Consequat mauris nunc congue nisi vitae suscipit tellus. Pulvinar etiam non quam lacus suspendisse faucibus interdum.

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Herbert James
CHIEF EXECUTIVE OFFICER

LATEST POSTS

CRITICAL ISSUES FACING TELCO DIGITAL TRANSFORMATION PROJECTS

Digital transformation journeys in many sectors are complex projects, even multi-year programmes. Such initiatives are easily undermined with inappropriate prioritisation since tactical and operational demands are more visible to the
Read More

Jupiter X now comes with JetMenu, so you can fully customize your mega menus. Check out its awesome features here. (link: http://ow.ly/PEVk30nkQOS) ow.ly/PEVk30nkQOS

#jupiterx #megamenu #jetmenu #wordpress